Conditions of service
GENERAL CONDITIONS
The student will have a work area which includes cookware, stoves and an apron. The working area could be shared in special classes where number of student overpass 9. All the cookware and aprons will be returned at the end of the workshop.
A glass of wine is included in the price of the class. Ask prices for additional drinks.
Please be on time. We cannot accommodate arrivals 10 minutes after the scheduled time. We cannot refund or rebook any late arrivals.
If you become ill with an infectious illness like flu, cold, diarrhea,… in the 48 hours before the class do not come. Fresh Cooking Spain will offer you an alternative as expressed in the cancellation of bookings.
We recommend you to wear practical clothing and observe our hygiene and safety procedures.
Please follow our instructions for the preparation, transport and storage of the meals. The transport and storage of the meals will be the responsibility of the student.
Fresh Cooking Spain and Gestialia Servicios Integrales, S.L. may refuse any person under the influence of alcohol, drugs, infectious illness or inappropriate behavior.
Please consume any alcohol offered responsibly. Alcohol will be served to people over 18.
The student releases Fresh Cooking Spain y Gestialia Servicios Integrales, S.L. from all damages and claims that may arise as a result from your meal preparation, transport and storage of meals, except if solely due to our negligence.
Children under 18 may participate in specific classes for kids. They must be able to reach and work at a 90 cm (35.4 inches) height surface. Children must be accompanied and supervised by an adult during the whole class.
Tastings of meals should take place during the time classes only. It is not allowed to overpass the scheduled time. Students can take away the food and/or paid beverages when the workshop is finished.
BOOKING
To make a reservation it is necessary to fill out the form on the website or through email and make the payment of 50% by Trasnfer Wise, Bank Transfer or Credit Card. You must send the proof of payment to info@freshcookingspain.com
Bookings paid by bank transfer will not be considered confirmed until you receive a confirmation email. If you make the payment and do not receive the confirmation email within 72 working hours please contact Fresh Cooking Spain by phone or email info@freshcookingspain.com
CANCELLATION OF WORKSHOPS
Fresh Cooking Spain reserves the right to cancel any workshop if the minimum number of participants is not reached or due to force majeure.
Failure to achieve the minimum number of participants affected customers will be notified 48 hours in advance and they will be offered a refund of the total amount of the workshop or a transfer of the booking to another date.
In the case of force majeure affected customers will be informed as soon as possible and the y will be offered a refund of the total amount of the workshop or a transfer of the booking to another date.
CANCELLATION POLICY
1. To reserve the date and contract an activity 50% of quote should be paid by bank transfer at the moment the client accepts it.The other 50% should be paid by bank transfer 15 days before the date of the event. Failure to pay within said period will be considered as cancellation of the contracted services.2. Contracted services could be cancelled by client but the client must compensate Gestialia Servicios Integrales, S.L. paying the management cost and also, if they exist, the cancellation costs, in the amounts detailed below:
- 50% of the total price if the cancellation occurs more than 10 days and less than 15 days before the scheduled date for the start of the activity.
- 75% of the total price if the cancellation occurs more than 2 days and less than 10 days before the scheduled date for the start of the activity.
- 100% of the total price if the cancellation occurs within 48 hours prior to the scheduled date for the start of the activity.
The request of cancellation must be done by e-mail at: info@freshcookingspain.com The client must conserve the mail with the date and hour requesting the cancellation as evidence.In the case of cancellations due to justifiable causes of force majeure occurring to clients, in less than 72 hours prior to the workshop, Fresh Coking Spain will do everything possible to offer an alternative.
ALLERGIES, INTOLERANCES AND DISEASES
Ingredients may have been manufactured on shared equipment with dairy, flours, soya, nuts, eggs, shell, fish and other allergens.
You should write to us, early enough, if you have any allergy, intolerance or disease. Fresh Cooking Spain will take it into account, as far as possible.